How do I pay?
A. We accept VISA,
Master Card and
International Money orders. Balance is due prior to shipping.
No bear will be shipped without full advance payment.
Money orders must be of the Pink International variety. Green US Postal money orders are not accepted.
To pay for bears currently available for adoption, we prefer the Paypal option. All major credit
cards from 52 countries are accepted by Paypal.
How do you ship? A.
Bears are sent by Canada Post and are insured for their full value.
Unfortunately, Canadian mail sometimes
travels on the antlers of a slow moving moose. Please be
patient....all bears have tracking numbers if you want to follow their
journey.
One
more important note about shipping:
Buyers are responsible for any duty, taxes or fees incurred by
their country. I must fill out a Custom's declaration in
order to ship internationally. It is illegal to put false
information on this declaration. So,
please,
do notask me to put a lower value on the bear than you paid for
it, and do not ask me to mark it as a Gift. Your understanding in
this matter is appreciated
If I send you my old fur coat
will you make me a bear? A. Although I have been doing custom orders of
this type for the 15 years, I am trying to get
back to my 'roots' by creating one-of-a-kind and
small limited edition bears.
I am however, once again accepting limited commission orders. Several
restrictions do apply:
For Genuine Fur
Bears
Coats
shipped to me must be in clean, good condition and free from all
odors.
Large bears, 12-24 inches.
The cost
for the first bear from one garment is $350.00 Small Bears,
6 -9 inches. Each bear is 275.00 regardless of size or
style.
I do not
work with new pelts, or garments made from endangered species.
For All
Other Bears
Mohair &
Synthetic orders will be priced at the time of order.
A 50%
non-refundable deposit is required at the time of order.
Approximate
delivery dates will be given at the time of order.
Full
refunds are available for bears made from our furs or mohair only.
Auction bears, or bears made from your furs are not refundable.
Important Note
It is important
for my customers to understand, that as a teddy bear artist, much of
what I create must come from my heart in order to best exemplify my
style and artistry. As such, I will try to accommodate orders that
have a specific 'theme,' color or size request. I will also
attempt to honor simple special requests such as garment monograms
being placed on the paws. However, I will not take on commissions with
exacting customer specifications. In keeping with this policy
you can be assured that you are ordering heirloom quality, original
teddy bear art.
Can you work with all furs? A.
Yes and no. Any type of fur can be made into a
teddy bear, however I will only work with clean furs
in good condition and free from all odors. I do not
accept Mouton, or synthetic pile coats.
Professional cleaning is recommended if you are
sending fur to me.
How
do I ship my fur coat to you?
A. Wrap it in tissue and a plastic bag, and place it in a sturdy
box. Include a note with your name, address, phone number and the type
of order your are requesting.
Courier services result in the fastest
shipping, but... all brokerage fees for crossing the border (usually a
minimum of $20.00 USD) must be paid by the shipper or it will be sent
back to you at your expense. Sending it by post takes longer, but it is
free to cross international borders.
International customers will need to fill out a
declaration at the post office. Simply write "old coat". Do not send
furs made from endangered species (bear, wolf) as they will be seized
by customs! If you have a question about your fur, please feel free to
ask with your country's Customs Agency before sending it.
Send the box to the address listed here.
For courier shipping, include the phone number (807) 343 4847.
Important: On your declaration be sure to check
off the 'gift' box. No sale is taking place when you send me the coat. A
sale is only initiated when the bear is sent to you. Insure the coat if
you like, but duty will be charged on any amount over $60.00. This
duty will be charged to your final commission bill. keep in mind
that although a coat may have been worth $5000.00 in 1970, in
today's market it will likely only be worth $50.00-$100.00.
Please declare your insurance figures accordingly.
Please note that we will be charged duty on your INSURED value.
Coats that arrive with duty and customs fees over $50.00 will be
returned to sender at your expense. Fees under $50.00 will be
billed to you and must be paid prior to your bear being shipped.
Kran-Beary's Teddy Bears/
Nancy Tillberg will not be responsible for any coat shipped to our
address prior to acceptance at our door. You will be
notified when the garment arrives.
Check list:
Package your garment properly.
Ensure that your garment can legally cross
international borders prior to shipping internationally.
Insure your garment if you desire, but use
discretion with the insured amount.
How much fur do you need to make a teddy bear?
A. That depends on the size of bear you want. A fur stole will make 2 10 inch bears or one 15 inch bear with straight legs if all the fur is usable. Sometimes
portions of a coat cannot be used because of the condition of the fur, or the placement of buttons and pockets. A jacket will usually make 2, 15 inch bears, or 3 smaller ones. I have gotten
as many as 7, 11 inch teddy bears from a full length coat. Once I receive a coat, I will call you to confirm that what you want done can actually be done.
Are there quantity discounts?
A. Each bear is made with individual attention and as such no one bear is less work than another. Sorry, there are no quantity discounts.
Prices are as listed above for all bears regardless
of the size or style.
I don't have a coat. Can you still make me a bear?
A. Yes! Prices will vary for our furs. Call to inquire. We buy only top quality used furs
and new Schulte mohair to make our bears, ensuring your bear will be huggable for many, many years.
How long will it take to make a custom order bear?
A. Turn around time will vary
depending on the time of the year and the nature of
the order. On payment of your deposit, we will
advise you of the approximate date that your teddy will
be shipped to you. Shipping time itself can range from 2 to 3 weeks to the United States, 1 to 2 weeks in Canada, and up to 12 weeks overseas. Balance and shipping charges are due prior to shipping.
Do you have a layaway policy? A.
I am pleased to be able to provide you with a layaway plan as a convenient option for purchasing your
mohair and genuine fur bears. Please review the following terms prior to
submitting your deposit.
Lay Away is available only on mohair bears, and bears made from Kran-Beary's reclaimed fur.
Synthetic plush bears, kits and books are not
eligible.
Workshops and on-line workshops are not eligible for the lay away plan.
Auction Items will mention in
the item description if layaway is
available. If not mentioned, layaway
is not available.
Combined merchandise orders must total $100.00 to be eligible for the lay away plan.
Payment of deposit is expected within
7 days of request for a bear unless other arrangements are made in writing.
For Online Show purchases, the down payment
must be made within one hour of purchase.
Payment can be made through the following options:
Please
note for Online Shows, only PayPal will be
accepted for deposits.
Shipping is done following completion, confirmation or clearance of the final payment.
Maximum
Layaway amount is $500.00 USD.
Payments
are expected in equal installments, over the
layaway period.
Absolutely
no extensions will be granted for missed
payments or layaway orders that are in
default unless agreed upon in advance in
writing.
No
refunds will be issued for deposits made if
layaway is in default.
No
refunds on bears purchased using layaway
should the layaway extend the 30 day
period. In this case, All
Sales Are Final.
Default
in layaway will result in a 'cash in advance'
restriction on all future purchases.
Payment Options
For
All Layaway to a Maximum of $500.00
30% deposit, with up to
30 days to pay the
balance in a maximum of
3
further equal installments.
PLEASE NOTE:
Lay away period begins on the date
of initial deposit.
What is the Return Policy?
A. Full refunds are provided (less shipping) for bears made with our fur within
10 days of purchase.
Bears returned for refund must be in new condition and free from all
odors including pet odors and smoke.
Deposits on bears from Kran-Beary's fur are non-refundable if the order is cancelled for any reason prior to delivery. Once delivered the bear carries our
above money back
guarantee. Any and all shipping costs are non-refundable.
Returns from anywhere other than Canada, MUST be sent marked
"Canadian goods being returned to Canada for refund" Failure to mark the declaration with this line will result in expensive brokerage charges,
duties and taxes that will be deducted from your refund!
All goods returned should be insured. A tracking number is recommended.
Shipping charges are NOT refundable.
For refunds on items purchased using our layaway
policy, please read our complete layaway policy.
Absolutely
no UPS, or COD shipments will be accepted!
REMEMBER: It is always the
sender's responsibility to ensure that the article gets to its destination!
How will I care for my bear?
A. Keep him out of extreme temperatures, and away from smoke, direct sunlight and strong odors. An
occasional vacuum will keep him pretty! Use
the nozzle attachment of your vacuum covered with a nylon stocking for
gentle cleaning.
